Privacy Policy

Qosvanta ("we", "us", "our") operates qosvanta.com — a global payment provider directory and marketplace. We help businesses discover, compare, and connect with payment solution providers worldwide.

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, platform, or services.

We may collect the following categories of personal data:

• Account information — name, email address, company name, job title, and password when you register an account.
• Business information — company type, industry, target markets, monthly processing volume, and other details you provide when requesting provider matching.
• Communication data — messages you send via our chat assistant, contact forms, or email.
• Usage data — pages visited, search queries, filters applied, session duration, browser type, IP address, and device identifiers.
• Verification data — company registration documents, beneficial owner information, and other KYB/KYC materials submitted for platform verification.

We process your personal data for the following purposes:

• To create and manage your account and provide access to our marketplace.
• To match you with relevant payment providers based on your business profile and requirements.
• To verify your company identity and assess eligibility for provider access tiers.
• To respond to your inquiries and provide support.
• To improve the platform, conduct analytics, and develop new features.
• To send service notifications, updates, and (with your consent) marketing communications.
• To comply with legal obligations, prevent fraud, and enforce our Terms of Use.

Depending on the context, we process your data on the following legal grounds:

• Contract performance — to provide the services you have requested.
• Legitimate interests — to operate and improve our platform, prevent fraud, and communicate service updates.
• Consent — for optional communications such as newsletters or marketing emails.
• Legal obligation — to comply with applicable laws and regulations.

We do not sell your personal data. We may share it in the following circumstances:

• Payment providers — when you explicitly request a connection or matching introduction, we share relevant business information with the selected provider.
• Service providers — we use third-party tools for hosting, analytics, customer support, and communications. These vendors process data only on our behalf and under confidentiality obligations.
• Legal requirements — we may disclose data if required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale, your data may be transferred to the successor entity.

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences.
• Analyse platform usage and improve user experience.
• Measure the effectiveness of our communications.

You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. Verification documents may be retained for up to 5 years in accordance with anti-money laundering regulations. You may request deletion of your data at any time (subject to legal retention requirements).

Depending on your jurisdiction, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request erasure of your data, subject to legal retention obligations.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — withdraw consent for optional processing at any time.

To exercise your rights, contact us at hello@qosvanta.com.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted data transmission (TLS), access controls, and regular security reviews. However, no system is entirely secure, and we cannot guarantee absolute security.

Your data may be processed in countries outside your jurisdiction. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or platform notification. The updated policy will be effective upon posting with a revised "Last updated" date.

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: hello@qosvanta.com
Telegram: @damir_qosvantabot